1. Who we are
My Bin Day is operated by Oliver Stafford, based in North Yorkshire, England. References to "we", "us", or "My Bin Day" in these terms mean Oliver Stafford trading as My Bin Day.
You can contact us at any time at help@mybinday.live. We aim to respond within 2 business days.
2. The service
My Bin Day sends you an SMS reminder the evening before your bin collection day, based on data from your local council's website.
We currently support the following areas:
- North Yorkshire (Hambleton, Harrogate, Richmondshire, Ryedale, Scarborough, Selby, and Craven districts)
- Bradford Metropolitan District
- South Tyneside
- Stockton-on-Tees
We're expanding to more councils all the time — check our coverage map for the latest. If your area isn't covered yet, email us at help@mybinday.live and we'll let you know when it is.
3. Subscription and billing
My Bin Day costs £0.99 per month, billed monthly in advance. Payments are handled securely by Stripe. We never store your card details.
Your subscription renews automatically each month. You will receive reminders for every bin collection day at your registered address for as long as your subscription is active.
By subscribing, you authorise us to charge the monthly fee to your chosen payment method until you cancel.
4. Cancellation
You can cancel at any time. Cancellation takes effect immediately — your subscription will end right away and no further payments will be taken.
To cancel, do any of the following:
- Reply STOP to any reminder text from us
- Email help@mybinday.live with your request
We do not offer refunds for partial months already paid, but you will continue to receive reminders until the end of any billing period already charged.
5. Accuracy of collection dates
We source all collection dates directly from your council's official website. We make every reasonable effort to keep this data accurate and up to date.
However, collection dates can change due to bank holidays, adverse weather, or council updates. We cannot guarantee that our data will always reflect last-minute changes made by your council.
We are not liable if a collection date shown or notified is incorrect due to a change made by the council after we last retrieved data.
We strongly recommend setting your bins out the evening before as your default habit, regardless of any reminder you receive from us. Our reminders are a helpful nudge — not a substitute for checking with your council if you're ever in doubt.
6. Your responsibilities
When subscribing, you agree to:
- Provide accurate information including your name, mobile number, and address
- Keep your contact details up to date — email us if you move house or change your number
- Not use the service for any unlawful or fraudulent purpose
You are responsible for ensuring your mobile number can receive SMS messages. Standard network charges from your mobile provider may apply to received messages.
7. Data and privacy
We collect and store your name, email address, mobile number, and property address solely for the purpose of providing this service. We do not sell or share your data with third parties for marketing purposes.
For full details of how we handle your data, please see our Privacy Policy.
8. Limitation of liability
My Bin Day is provided as a convenience service. We are not responsible for:
- Missed collections arising from inaccurate data on your council's website
- SMS messages that are delayed or undelivered due to your mobile network
- Any loss or inconvenience caused by temporary service interruptions
To the fullest extent permitted by law, our total liability to you in connection with the service shall not exceed the total amount you have paid us in the 12 months preceding any claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
9. Changes to these terms
We may update these terms from time to time. If we make a material change, we will notify you by SMS or email at least 14 days before the change takes effect.
Continued use of the service after that date constitutes acceptance of the updated terms.
The current version of these terms is always available at mybinday.live/terms.html.
10. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms? Email us at help@mybinday.live and we'll respond within 2 business days.